Velora

Terms of Use Agreement

Last updated: July 7, 2026

This Terms of Use Agreement (the "Terms") is made between Boostera Labs Ltd (Company No. 11921132), operator of Velora (the "Company", "Website", "we"), and you (the "user", "you"). By registering for or using Velora you confirm that you are at least 18 years old, that you will hold a single account, that the information you provide is accurate, and that the Website is for your personal, non-commercial use only. If you do not agree with these Terms, please do not use Velora.

1. Eligibility

You must be 18 or older to register and use Velora. Use of the Website is void where prohibited by law. We may request confirmation of your age or eligibility and may suspend or close accounts that do not meet these requirements.

2. Your account

You are responsible for keeping your login details secure and for all activity that happens under your account. One person may hold one account. You agree to provide accurate information and to keep it up to date. You must not share, sell or transfer your account, and you must notify us promptly of any unauthorised use.

3. Acceptable use & prohibited content

Velora is a dating and paid-communication service for consenting adults aged 18 or over. It is not an adult, escort, or sexual-services platform. You must be at least 18; we verify age and identity, and we screen profiles, photos, video and messages using automated tools and human moderators. By using Velora you agree that you will not do, post, request, or facilitate any of the following:

  • use Velora if you are under 18, or upload any content involving a minor. Child sexual abuse material is reported to the relevant authorities (including NCMEC) with zero tolerance;
  • post or share adult, pornographic, or nude content, or offer, solicit, or arrange escort services, prostitution, or any sexual service in exchange for money or value;
  • harass, threaten, defraud, or impersonate any person, or post unlawful, obscene, hateful, violent, extremist, or misleading content;
  • engage in fraud, scams, or romance fraud; solicit money from members; or move payments or communication off-platform (bank transfer, gift cards, cryptocurrency, or wire) to evade our safeguards;
  • create fake, AI-generated, or duplicate identities, or hold more than one account (one account per person);
  • use Velora from, or in connection with, a person or place subject to sanctions;
  • solicit or facilitate weapons, drugs, human trafficking, exploitation, or any other illegal activity;
  • post content that infringes another party's copyright or intellectual-property rights;
  • use Velora for commercial solicitation, spam, scraping, or automated access;
  • attempt to reveal another member's private information except through the contact-request process; or
  • interfere with the security or normal operation of the Website.

Every profile and message includes a Report control. We may remove content, refuse or reverse transactions, block by payment BIN, suspend or permanently terminate accounts, and report to the card schemes or law enforcement, with or without notice. Our full verification and moderation controls are described in our Anti-Scam Policy.

4. Credits & payments

Velora is pay-as-you-go: there is no mandatory subscription. You buy a prepaid balance of credits and spend them on individual features (letters, live chat, two-way video, stickers, virtual and real gifts, and contact requests) at the prices shown on our Pricing page. Prices are shown in EUR and your payment provider handles any currency conversion. Optional membership tiers, where offered, are recurring and renew automatically until cancelled.

5. Credit expiry

Unused credits expire 365 days after their purchase and are consumed oldest-first. Expired credits cannot be reinstated. Your current balance and expiry are always visible in your account.

6. Cancellation & account closure

You can cancel at any time. Because Velora is pay-as-you-go, there is nothing to "unsubscribe" from for ordinary credit use — simply stop buying or spending credits. If you hold a recurring membership, you may cancel auto-renewal at any time from your membership settings or by emailing support@velora.dating; cancellation stops future renewals and takes effect at the end of the current billing period, and you keep access until then.

To close your account entirely, email support@velora.dating from the address on your account. On closure we deactivate your profile and delete your personal data in line with our Privacy Policy. Closing your account does not by itself entitle you to a refund of credits already purchased or spent — please see our refund rules below.

7. Refunds

Credits are generally non-refundable because they are consumed the moment you use a feature. A pro-rata refund of your unused credit balance is available only where the Company terminates your account without cause; the processing fee for a declined contact request is refunded to your account. No refund is due where your account is terminated for a violation, or for a change of mind once credits have been spent. Full details, and how to request an eligible refund, are in our Refund & Cancellation Policy.

8. Contact requests

Revealing a member's verified real name and email requires reaching the communication threshold plus a processing fee, and may take up to 7 days to review. Contact details are released only when a request is approved; if it is declined, the processing fee is refunded to your account.

9. Chargebacks

If you believe a charge is incorrect, please contact us first so we can resolve it. Initiating a chargeback for a legitimate purchase may result in suspension of your account pending review.

10. Content & intellectual property

Velora, its design, text, and brand are owned by the Company and protected by intellectual-property laws. You retain rights to content you submit but grant us a licence to host and display it as needed to operate the service. You must have the right to share anything you upload.

11. Disclaimers & limitation of liability

Velora is provided on an "as is" basis. While we review member profiles and operate an anti-scam team, we do not guarantee the conduct of any member or any particular outcome. To the fullest extent permitted by law, the Company's liability is limited to the amount you paid us in the 12 months before the event giving rise to the claim.

12. Changes to these terms

We may update these Terms from time to time. Material changes will be reflected by the "Last updated" date above and, where appropriate, notified to you. Continued use after changes take effect constitutes acceptance.

13. Governing law & disputes

These Terms are governed by the laws of England and Wales, where Boostera Labs Ltd (Company No. 11921132) is incorporated, and the courts of England and Wales have jurisdiction over any disputes.

14. Contact

Questions about these Terms? Email support@velora.dating.